Doors of Joy · Legal
Refund & Cancellation Policy
Last updated: July 2026
Doors of Joy (operated by HMR Agencies) creates custom, made-to-order digital invitations. Because each order is personalised and delivered digitally, the following policy applies. If anything is unclear, please write to us at zulalskin@gmail.com before purchasing.
Standard plans (Save-the-Date, Engagement, Wedding, Full Journey)
- Before we begin: if you cancel before we have started setting up your invitation, you are entitled to a full refund.
- After work has begun: once we have started building your personalised invitation, the amount already spent on design work is non-refundable; any balance may be refunded at our discretion.
- After delivery: once your invitation has been delivered / made live, the order is considered complete and is non-refundable, as it is a custom digital product made specifically for you.
- Something wrong on our side: if we fail to deliver what you paid for, or there is a genuine defect we cannot fix, we will make it right or refund you.
Couture commissions
Doors of Joy Couture is a one-of-one, fully bespoke commission that is fully prepaid and begins exclusive design work immediately. Couture payments are non-refundable once design work has started. Your commission includes the concept covers and revision rounds described on the Couture page.
How to request
To request a cancellation or refund, email zulalskin@gmail.com with your payment reference id. Approved refunds are processed back to your original payment method via Razorpay, typically within 5–7 business days.