Doors of Joy · Legal
Refund & Cancellation Policy
Last updated: July 2026
Doors of Joy (operated by HMR Agencies) creates custom, made-to-order digital invitations. Because each order is personalised and delivered digitally, the following policy applies. If anything is unclear, please write to us at zulalskin@gmail.com before purchasing.
Full Custom orders
Doors of Joy sells one product — a Full Custom invitation, a one-of-one commission designed for you through Meher on WhatsApp. Two concept covers are free. The ₹10,000 total is paid in two stages: ₹5,000 after choosing a concept and ₹5,000 after approving the full preview, before publication. Two revision rounds are included.
- Free concept stage: you can decide not to proceed after your two free concept covers, with no payment due.
- Before paid work begins: if you cancel after the first payment but before we begin developing your chosen concept, you are entitled to a refund of that payment.
- After paid work begins: the first ₹5,000 payment is non-refundable once we begin developing your chosen concept. The final ₹5,000 is due only after you approve the full preview, before publication.
- After delivery: once your invitation has been delivered / made live, the order is considered complete and is non-refundable, as it is a custom digital product made specifically for you.
- Something wrong on our side: if we fail to deliver what you paid for, or there is a genuine defect we cannot fix, we will make it right or refund you.
How to request
To request a cancellation or refund, email zulalskin@gmail.com with your payment reference id. Approved refunds are processed back to your original payment method via Razorpay, typically within 5–7 business days.